Our IT Service includes IT Operations and IT Delivery and Development. Both of which are made up of a number of sub services:
IT Service Management
IT Service Management includes the IT Service Desk, service reporting on performance against the service Key Performance Indicators (KPIs), change management and Continuous Service Improvement services. The IT Service Desk is the first point of contact for users with an IT issue or requiring additional access, IT hardware or software. Staff are trained to provide a high level of first time fix or diagnosis before referring issues to other specialist teams.
IT End User Services
The IT End User Services team includes IT Field Engineers that attend sites and fix hardware and user issues that cannot be fixed by the IT Service Desk. They work across multiple bases and commonly deal with workstation, printer and other hardware and user issues as well as assisting with project work where required. The team also includes specialist procurement, build, release and asset management staff who work together and with the other teams to deliver new devices, and update hardware and software systems.
The infrastructure team has specialist data centre, network, telephony and active directory staff that are responsible for the data centres, servers, data storage, networks, telephony and access to IT systems across the estate. They proactively maintain services and respond to incidents. They will frequently be involved with IT projects and rollouts of new systems and services.
IT security specialists works with the others teams and provide input and advice to ensure that the systems are being deployed in consideration of IT security requirements. The team also advise and work with the Clinical Commissioning Groups on cyber security agenda and provide IT security advice and support for any incidents.
IT Delivery and Development
Delivering national and local IT projects across Greater Manchester Clinical Commissioning Groups (CCGs) and over 480 GP practices. Projects include:
- Electronic Prescription Service that allows GP practices to send prescriptions directly to the patient's nominated pharmacy
- Hosted clinical system migrations that ensure that GP practices are using the latest, fully resilient, systems to support patient care
- GP2GP that transfers patient records between practices
Service Transition Programme
Responsible for the delivery of Greater Manchester large scale infrastructure projects including:
- GM CoIN that provides CCGs and GP access to a secure, high speed network
- GM Data Centre a state of the art, fully resilient, secure storage facility
- GM AD a single active directory that supports CCG and GP practices enabling them to access their profiles wherever they log on across Greater Manchester
Providing support, advice and assistance to all of the Greater Manchester GP practices. Liaising with suppliers to ensure that issues are resolved quickly, with the minimum disruption to service. Managing the National Tracking Database (NTB) on behalf of CCGs to ensure that GPs get access to the applications and funding provided under GP Systems of Choice (GPSoC).
Integrated Digital Care Record (ICDR)
Supporting, administrating and managing various ICDR platforms on behalf of a number of CCGs. Overseeing and developing the Greater Manchester Electronic Clinical Correspondence service that allows secondary care organisations to send various letters and outcome directly to the GP of the patient.