Meet the team

The organistions senior management team is:

John was appointed Interim Managing Director of GMSS in July 2018.

His role is a joint role between GMSS and Greater Manchester Health and Social Care Partnership; Interim Managing Director for GMSS and Interim Programme Director, Theme 4 for Greater Manchester Health and Social Care Partnership.

John has extensive experience of managing other shared services, both in the NHS and private sector.

At the start of his NHS career Mark set up the Patient Advice and Liaison Service (PALS) at Central Manchester PCT and then managed the PALS, complaints and claims functions at NHS Manchester.

He then went on to head up the Patient Services and Resilience teams at Greater Manchester Commissioning Support Unit (CSU) and North West Commissioning Support Unit.

During his NHS career Mark has spent time as a Senior Account Manager profiling CSU services, seeking new business and managing client and customer relationships.

In his current role as Head of Policy and Corporate Operations Mark has responsibility for internal corporate governance, partner relationships and the production of strategies and policies for the effective operational management of the organisation. As well as ensuring that GMSS has the appropriate systems and process in place to deliver effective services to its partners.

Mark also heads up the Corporate Functions, Performance and Resilience functions.

Prior to joining the NHS, Marks background is in information, advice and advocacy working in the third sector for the Princess Royal Trust for Carers advocating carers rights, supporting carers to access support and enabling carers breaks and respite.

Mark studied law at Sheffield University and the College of Law. More recently he has completed a Diploma in Emergency Planning, Response and Resilience (EPRR) from the University of Loughborough and a Masters in Healthcare Leadership from the University of Birmingham/NHS Leadership Academy.

Ann has worked in NHS informatics services for over 20 years. During her career she has had wider commissioning roles including leading on strategic planning, annual planning processes, winter planning, workforce planning and commissioning acute and specialist services from NHS Trusts.

Ann was formerly the Associate Director for IM&T at NHS Bury Primary Care Trust where she led many early adopter projects as part of the National Programme for IT. She was appointed to her role at NHS Greater Manchester Commissioning Support Unit in June 2012. Ann led the formation and transition of the IT services from the 10 former NHS Primary Care Trusts and an IT Strategic Development Programme to consolidate the infrastructure and services across Greater Manchester.

In her role as Head of IT Technical Support at NHS Greater Manchester Shared Services Ann is responsible for ensuring appropriate operational systems, services and processes are in place to deliver effective IT services to the Clinical Commissioning Groups, GP Practices and other organisations commissioning services. She leads on the financial planning, service level agreements and the overall management of IT Operational services on a day to day basis.

Jackie joined GMSS in July 2018. Previously she was Deputy Chief Finance Officer at NHS Bolton CCG.

She has a wealth of experience in both commissioning and provider organisations. Her role is a joint role between GMSS and Greater Manchester Health and Social Care Partnership; Chief Finance Officer for GMSS and Theme 4 Finance Lead for Greater Manchester Health and Social Care Partnership.

Martin has more than 10 years NHS experience. He worked as a Programme Manager for the National Programme for IT (NPfIT) in the North East Sector of Greater Manchester delivering national primary care IT projects and then for NHS Greater Manchester Commissioning Support Unit where he helped to set up the Project Management Office (PMO). Martin is currently the Head of IT Delivery and Development for NHS Greater Manchester Shared Services.

In his current role Martin continues to oversee the deployments of national IT projects but has expanded his remit to cover the whole of Greater Manchester including a large number of local IT projects and a range of complex, high cost Greater Manchester wide infrastructure projects that make up the Service Transition Programme. In addition to delivering projects Martin's team also provides day to day IT support and assistance to all Greater Manchester GP Practices.

Before joining the NHS Martin served in the RAF for 20 years working as an Electronics Engineer on aircraft including Nimrods, Tornados and Typhoons. He has a Post Graduate Diploma in Health Informatics from the University of Manchester and a Masters Degree in Management from Manchester Metropolitan University.